TERMS AND CONDITIONS
1. Returns and refunds
1.01. Within the EU (including Switzerland), customers who are not entirely satisfied with their product have the option of returning the item within 14 days of receipt. All exchanges of merchandise, model or size can be made within 14 days of receipt of the items. The returned product must be in perfect condition, unworn, unused and unwashed. Exchanges will only be accepted if products are returned with the original labels still attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products.
A full refund (excluding return costs) may be made provided that the returned product is in perfect condition, unworn, unused and unwashed. Exchanges will only be accepted if products are returned with the original labels attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products.
1.02. Outside the EU, returns and / or exchanges of goods must be made within 30 days of receipt of the goods. The returned product must be in perfect condition, unworn, unused and unwashed. The exchanges will only be accepted if the products are returned with the original labels still attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products.
A full refund (excluding return costs) may be made. The returned product must be in perfect condition, unworn, unused and unwashed. The exchanges will only be accepted if the products are returned with the original labels always attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products.
2. Conditions of Referral
2.01. Please fill out the return form that was sent with your order. You can also use our address email@example.com. To do this, let us know your full name, the product reference(s) and the reasons for the return.
Pack your item(s) in the original box, thus helping us to limit the environmental impact. Write "Returned Goods" on your package.
Returns / exchanges should be sent to the following address: LEA & JOJO Sàrl, 13 Chemin Pra Novy, 1782 Belfaux, Fribourg, Switzerland. We are not responsible for returns lost in transit, so please use a registered service to make sure they arrive safely. Upon receipt of the goods, we will take care of all follow-ups and will pass on any additional requests we might have, if required.
The return costs are at your expense (see general conditions. Point 2.02 Return Fees). We will not be able to track orders, but if you have any questions, we will be happy to assist you.
For all claims related to a defect in the goods (other than natural wear and tear (see general conditions - point 3. Claims)) or a delivery error on our part, we will bear any additional costs.
If your order was paid with a credit card, the money will be credited on the same card used at the time of purchase. If you used PayPal, the money will be paid to your PayPal account. These transactions can take between 3 to 10 business days.
We will notify you when we have accepted your return and transferred the money.
2.02. Return fees
LEA & JOJO is not responsible for the shipping charges that may be incurred for the return of a product. Refunds for returned products will be made as soon as possible; no later than 30 working days after receipt of returned products. The refund will be made on the credit / debit card you used for the order in question.
Please note that LEA & JOJO Sàrl will not reimburse any fees, taxes or other charges that may be incurred.
If you receive a damaged or defective item for which you wish to make a claim, please contact us as soon as possible at firstname.lastname@example.org. For justified (justifiable?) claims, LEA & JOJO will assume full responsibility for any additional costs.
These conditions apply to any relationship established between the client and LEA & JOJO Sàrl, on www.leajojo.com. Please read our Terms & Conditions carefully before placing your orders on www.leajojo.com. By placing an order, you enter into a contract and accept these Terms and Conditions.
LEA & JOJO reserves the right to modify these. We recommend that you download our Terms and Conditions and keep a copy for your reference.
4. Right of Return
4.01. Our policy
Customers within the EU (including Switzerland); you have the right to cancel your purchases without giving any reason within 14 calendar days after the date of delivery of the goods. The goods must be intact and unused, with the original LEA & JOJO labels. Returns that are damaged or soiled, washed, altered or worn (other than to try the item) cannot be accepted and may be returned to the customer and / or the refund refused. All returned items must include the completed return form with an order reference number and your contact information. Unidentified claims may not be eligible for reimbursement.
Customers outside the EU; you have the right to cancel your purchases without giving any reason within 30 calendar days after the date of delivery of the goods. The goods must be intact and unused, with the original LEA & JOJO labels. Returns that are damaged or soiled, washed, altered or worn (other than to try the item) cannot be accepted and may be returned to the customer and / or the refund refused. All returned items must include the completed return form with an order reference number and your contact information. Unidentified claims may not be eligible for reimbursement.
4.02. Defective products
Items damaged by normal wear and tear are not considered defective. For defective items LEA & JOJO will reimburse you in full, including the costs of return within 30 days.
Whenever possible, we will recommend and attempt repairing defective items. If they cannot be repaired or if the same product is no longer available, you are entitled to a full refund, including shipping and return. If you wish to exchange a defective item, instead of obtaining a refund, we undertake to replace it with the same product subject to availability and in the same size only.
5. Applicable Law
These General Terms and Conditions and all disputes relating to these Terms and Conditions or the use of the Website or any purchase on the Site are governed by Swiss law. LEA & JOJO may amend these Terms and Conditions at any time. You are therefore invited to accept only the General Conditions applicable at the time of purchase with each of your orders.
6. Ownership of rights
All rights, including copyrights on leajojo.com, remain with LEA & JOJO Sàrl. Any use of this website or its contents, including its copying or storage, partial or complete, other than for your personal and non-commercial use, is prohibited without our permission.
7. Pricing policy and charges
All prices in the LEA & JOJO Online Store do not include shipping charges. Shipping costs will be added to your order in the payment step and are based on the weight of the package and its destination. Please find more information about our shipping costs for each country under item x (Shipping & Delivery).
8. How to buy online
8.01. Sending your order
Before proceeding to the payment, you can view your order (including the total amount and shipping charges) and make changes if necessary. You are bound by your order from the moment you accept the online offer from LEA & JOJO. These terms and conditions are applicable once the order is submitted and the payment confirmed on the site.
Please note that the order will be invalidated if LEA & JOJO cannot confirm the billing and delivery addresses you provide. We also reserve the right to accept orders only from persons over the age of 18.
We only sell items that we have in stock. Clothes can be sold during the purchasing session and stock availability will be updated once you reach the checkout. Please note that all prices and product information on www.leajojo.com are subject to change.
As our products are also available from shops other than our website www.leajojo.com, we cannot provide information about our products or guarantee their availability from our partners via the website. Some items seen online may be available, or may be sold, only in certain stores.
The online store is only available to customers who are in possession of a valid credit card by a card provider that is recognized by our online LEA & JOJO store. You are required to provide payment details of which you guarantee the validity and accuracy.
You also confirm that you are the person mentioned in the billing information provided. The total amount of the order will be verified and reserved on your credit card until delivery of the order from our warehouse. LEA & JOJO reserves the right to restrict multiple quantities of an item, or orders, regardless the customer or mailing address.
8.03. Order confirmation
You will receive an immediate online confirmation at the order confirmation stage via the website, as well as an email confirming your order from LEA & JOJO.
8.04. Changes to your order
Once your order has been placed and you have received an order confirmation email, you cannot make further changes to your order. If you would like to make changes to your order, or if you have made a mistake while registering the customer or address information when placing the order, it is your responsibility to contact LEA & JOJO Customer Service immediately by sending us an email on email@example.com.
We accept payments by VISA / Mastercard or PayPal. When paying by credit or debit card, LEA & JOJO reserves the right to check the validity of the card, that the card has a sufficient balance to cover the amount of the purchase and that the contact information are correct. LEA & JOJO reserves the right to refuse any purchase. Full payment is charged when the package is shipped. Payment by credit card is made with our partner. All transactions are encrypted and 100% secure.
LEA & JOJO cannot be held responsible for currency fluctuations or exchange rates.
10. Delivery and shipment
The country of delivery is chosen at the time of payment. All prices, currencies, delivery times and shipping costs will be adjusted according to the country in which you wish your items to be shipped. LEA & JOJO is not responsible for all local taxes directly charged by the local authorities to the client. LEA & JOJO will ship the approved orders as quickly as possible and in the sequence in which they were received.
We ship all orders within 2 to 4 days (Monday - Friday) except during sales and peak commercial periods where it may take longer. Estimated delivery times should be used as a guide only, and start from the date of shipment. LEA & JOJO is not responsible for delays caused by customs clearance procedures. If a delivery is delayed or cannot be shipped (stock limit or other), the customer will be notified as soon as possible, at the latest 30 days after the order. In this case, the customer will be able to cancel the purchase agreement without charge. LEA & JOJO will refund to the customer the amount paid as soon as possible, but no later than 30 days after termination.
10.01. Shipping Destinations and delivery fees
We deliver worldwide where our partner UPS or National Post for US/CANADA/EUROPE makes deliveries. For destinations outside the deliverable area, the customer should contact us directly at firstname.lastname@example.org. The shipping fee shown in $ (Dollars) or CHF will be displayed before the final payment.
10.02. Uncollected Parcels
LEA & JOJO will not pay return shipping charges for uncollected parcels.
Damaged packaging must not be opened. In case of defects or damage, the customer must contact the customer service immediately: email@example.com.
DATA PROTECTION REGULATION
The personal information you transmit to LEA & JOJO will only be used to fulfil the obligations of LEA & JOJO and to ensure you the best service. LEA & JOJO will ensure that no third party can access the personal information of our customers without their prior consent. LEA & JOJO guarantees the confidentiality of your personal data. You have the right to consult your data on request. If the information is incomplete or incorrect, you have the right to correct or delete it. If you would like to cancel your subscription to leajojo.com, please send an email to firstname.lastname@example.org.
LEA & JOJO is committed to protecting the privacy of its customers and visitors of the website. We understand and respect the importance of protecting privacy on the Internet and take all necessary precautions to secure your visit and your online shopping experience.
11.03. Personal data
The Swiss company LEA & JOJO Sàrl controls the personal data that you submit to us and is responsible for your personal data under the Federal Data Protection Act (CC 235.1 FEDERAL DATA PROTECTION ACT), which incorporates the European Data Protection Directive (95/46 / EC) and from 25th of May 2018 replaced by EU Integration Law, GDPR, the General Data Protection Regulation
11.04. Collection of personal data
Lea & Jojo.com offers you the opportunity to order products and services, subscribe to marketing campaigns such as newsletters through our website. To do this, we will request all information required to complete the steps of a purchase (e.g. delivery and payment) or ensure the sending of newsletters. LEA & JOJO Sàrl also collects certain information about your operating system and browser, information may include IP address, browser type, and number of visits, frequent searches, domain names and reference sites to increase the level of service when you visit our website. This information is used by LEA & JOJO Sàrl to improve the services available on the site, to ensure the quality of the service and to provide general statistics concerning the use of the LEA & JOJO Sàrl website.
11.05. Your consent
LEA & JOJO Sàrl will not sell this information to third parties without your permission, but we cannot be held liable for any third party website to which you may have been linked or redirected via certain websites. Your information may be used by third parties with whom we have a contract to provide services, such as payment by credit card. We may disclose aggregated and anonymous statistics on the number of visitors to this website or the number of purchases made but in no way mention your personal data therein.
11.06. The use of personal data
LEA & JOJO Sàrl collects and uses personal data to operate its website / e-commerce and to provide the services you have requested. For example, we can send you our newsletter using your e-mail address and product history to customize the offers we offer on the site, or through the newsletters. You can always deactivate our newsletter by contacting us at email@example.com. Service-related messages, such as order status information, payments, etc., are considered a significant part of the service and will be sent even if you do not wish to receive our newsletter.
11.07 Storage of customer data
For accounting reasons, Lea & Jojo generally stores the personal data collected from customers for processing purchases for 10 years after the last processing operation. We store other data as long as is necessary for the execution of the contract and to safeguard our rights. We reserve the right to apply longer statutory and operational storage requirements and reasons.
Personal data collected for marketing activities is generally deleted as soon as the purpose of the activity has been met.
11.08 Data security
We protect your personal data by means of appropriate technical and organisational security measures and store it solely on our secure servers. The website is protected by state-of-the-art measures against loss, destruction, manipulation of data, access to and modification or disclosure by unauthorised persons. In particular, sensitive data (e.g. access data for your profile account) is encrypted during transmission via the internet (SSL).
HLea & Jojo however disclaims any responsibility for securing your data.. It is your responsibility to make an up-to-date back-up of the transferred data at all times and store it separately from the website. You are also responsible for creating a secure password for your customer account, keeping it safe and changing it on regular basis.
11.09 Rights of customers
Subject to clause 11.07 and other exceptions provided by law.
You have the right to object to the processing of your personal data. An objection only takes immediate and future effect, but has no retroactive effect on the treatment already carried out. To the extent that, because of your objection, LEA & JOJO is no longer able to perform the services contractually agreed with you, this opposition will be considered as a breach of contract by the client and LEA & JOJO will have the right to terminate your contract with you without notice. The amounts committed by the customer will remain due.
To claim these rights, you can contact Lea & Jojo at the address listed in section 11.10.
If Lea & Jojo does not comply with the applicable data protection law, you have the right to file a complaint directed at the competent regulatory authority.
If you have any questions about this Privacy Statement or regarding data protection at Lea & Jojo , please contact :
Lea & Jojo Sàrl
Protection des Données
Pra Novy 13
Email : firstname.lastname@example.org.
We review our Privacy Statement regularly and update it as required. We will inform you of any important changes (e.g. on our website).
11.12 Processing of personal data in connection with e-commerce
Purpose of data processing
Lea & Jojo processes the personal data of its customers for the purposes of e-commerce, hereinafter referred to as "e-commerce". These data include:
1. Online shopping
2. Improvement of offers from Lea & Jojo and its positioning in the market and securing payment transactions.
11.13 Sharing of data with the authorities in Switzerland and abroad
Lea & Jojo is obliged to share your personal data with criminal prosecution, administrative or judicial authorities in Switzerland and abroad in case they require its disclosure for the prevention or prosecution of crimes, misdemeanours, or comparable administrative misconduct. Such a transfer is only performed if based on legal or regulatory requirements.
11.14 Credit assessment and anti-fraud measures
We reserve the right to verify payment transactions in order to prevent fraud and other improper usage in connection with payments. Internal and external sources of information are used for this purpose. If fraudulent activity is suspected and/or detected, we also reserve the right to share the relevant information (including personal data) with competent authorities
11.15 Data processing by third parties in Switzerland and abroad
Lea & Jojo allows personal data to be processed by third parties in Switzerland and/or abroad for the purpose of operating the website and to meet the purposes stated in this Privacy Statement.
In the case of data transfer, Lea & Jojo ensures that the measures required are implemented in order to protect personal data in accordance with the applicable data protection law.
1. External data recipients
External recipients of personal data include
service providers in the areas of ground handling, transport, marketing, customer feedback, IT,
payment services and credit agencies,
platforms for sending newsletters,
operators of live help chat,
shipping companies partner companies s well as
government offices and authorities.
11.16 Application Cases
Marketing activities and personalised advertising
At Lea & Jojo it is our ambition to offer you an experience that is customised for you, your personal wishes and expectations.
Marketing and analytical activities
For this purpose, Lea & Jojo processes your personal data collected in the course of registration and use your email for marketing and analytical activities. As part of its marketing and analytical activities, Lea & Jojo may send you offers which are similar to or the same as others you have purchased or used previously. If you do not wish to receive such offers, you can send an email to email@example.com
Upon request, we will keep you informed about relevant developments and offers from LEA & JOJO. You will subscribe to our newsletter by providing us your email address on leajojo.com website. If you no longer wish to receive newsletters from LEA & JOJO, you can unsubscribe at any time by sending us an email at firstname.lastname@example.org. The use of our site will not be limited thereby.
We process your data associated with the newsletter in order to send you news about and related to Lea & Jojo collections. In addition, we also process and use the e-mail address you have entered in order to send you personalised offers associated with the newsletter.
If a link in the newsletter directs you to our websites, you also give us permission to process and use your IP address, together with geodata, web beacons or similar technologies, in order to verify whether the offers presented to you in the course of this communication meet your requirements.
Lea & Jojo works together with external service providers for the distribution of the newsletter.
Live chat service
Lea & Jojo provides you with online advice on leajojo.com in the form of a live chat service. Lea & Jojo works together with an external service provider for the operation of the live chat service. During the chat, this service provider sees the details of the pages consulted on the site leajojo.com (collected on a cookie of this tool), which allows them to better assist you.
12.01. General information about cookies
A cookie is a text file that a Web server places on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie is a unique reference, individually assigned and only readable by a Web server in the domain that issued you the cookie.
Cookies are informants who report to a web server that you have returned to a specific web page. They allow you to get a personalized experience when you visit that site again. You can choose to accept or reject cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged on to the website, which will speed up the verification process.
12.02. Cookies and third party suppliers